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Verizon AI Skills for America
A digital learning platform built to support AI and career skill development for Verizon employees and alumni through a unified learning experience.
Role: Designer
Industry: Telecommunications
Duration: 6 months
CHALLENGE
The Challenge
Integrate AI upskilling and career-specific learning content from 10+ industry leaders, each with different formats and methods for measuring progress, into one cohesive experience that doesn’t overwhelm users.
SOLUTION
The Solution
Built a new Verizon learning platform that uses a unified visual language, standardized content structure, and consistent progress patterns to seamlessly bring these varied learning experiences together in one simple, intuitive destination.
NOTE: Due to a non-disclosure agreement between Verizon and my contracted company, Mean Guppy, specific details are not at my discretion to publish.
© 2025 Verizon
Personal Contributions to Verizon’s AI Skills for America
🧭 Information Architecture
Mapped the platform’s information architecture to organize diverse learning content into a clear, intuitive experience.
🤝 Stakeholder Collaboration
Coordinated design reviews and feedback across Verizon stakeholders and review teams to align on the experience throughout development.
🎨 UX & UI Design
Designed the platform experience and supporting Verizon.com pages, creating a cohesive path from discovery to learning.
Bringing the AI Platform to life required designing not just the learning experience, but the supporting ecosystem that would connect users to it, from platform architecture and content to communications.
Deliverables included…
All platform email communications
✨ Visuals & Content
Created visual assets and platform copy to bring the experience to life and make complex learning content approachable.
The AI learning platform itself
⚙️ Development & CMS
Created detailed design specifications for developers and authored content directly into the CMS to support a smooth build and launch.
Sneak peek
📣 Launch & Support
Supported communications, newsletters, and email campaigns while contributing to QA, troubleshooting, and ongoing platform support.
Verizon.com platform touch point pages